Complaints

When you shop at Bikable.com, you have a 24-month right of complaint under the Sales Act. This means that if the product has a defect, you can either have the product repaired, exchanged, the money returned or the price reduced - all depending on the specific situation.
 

It is obviously a requirement that the complaint is legitimate and that the defect has not occurred as a result of normal wear and tear, incorrect use of the product or other damage-causing behaviour.
If you receive an item that is damaged upon receipt, you have 14 days to contact us.
 

How to make a complaint

Here are the steps you must go through if you want to make a complaint about an item:

1. Send us an email to [email protected] with your order number and your explanation of the problem.

2. Please attach a photo of the problem.

3. Wait for our response to your complaint.

4. When and if it has been agreed with us, send the item back to us. We will send you a return label - free of charge - by email, which you can use for the package.

5. Remember that the item must always be sent back in proper packaging.

6. Get a receipt for sending the package, when you hand it in for shipping.

Right to complain

If you want to complain about your purchase, please contact us at [email protected] or tel. +45 70 20 93 00.

If we are unable to find a solution, you can lodge a complaint with the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution at www.forbrug.dk.

The EU Commission's online complaints portal can also be used, when submitting a complaint. This is particularly relevant, if you are a consumer residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When submitting a complaint, you must state our email address [email protected].