Terms and Conditions
Terms and Conditions
Valid from 05.12.22
Sale of physical goods online
These terms and conditions apply to consumers’ purchases on Bikable.com. The website is owned and operated by:
Bikable.com (Cykelgear A/S - VAT no.: DK35252002)
Phone number: +45 70 20 93 00
When paying by card, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.
The amount is deducted when the item is dispatched.
If several items have been ordered in the same order and one or more of the items cannot be delivered immediately, we will only deduct the payment for the item(s) when the items are dispatched.
We offer delivery of goods to addresses in most EU countries.
Read more about our delivery options here.
Stock items are delivered within 5 working days after you order. See the item's delivery time on the individual product on the webshop.
We offer the following delivery options: Depending on which country you want your order sent to, the providers are different. Check out with which delivery companies we cooperate with in each country here.
Furthermore, we offer free shipping, when your order exceeds either 100, 120 or 150 Euro. The amount depends on which country you want your order sent to. The exact shipping price will appear during checkout. Read more about our delivery options here.
Right of cancellation
You have the right to cancel your purchase without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. We do not refund delivery costs for partial cancellations.
The cancellation period expires 14 days after the day on which you or another person whom you have chosen to receive the goods (but not the carrier) get physical possession of the goods.
If you have ordered several items in the same order and we cannot deliver the items at the same time, the cancellation period begins when you get physical possession of the last item of your order.
If you have ordered several parts or batches, the cancellation period runs from the day you get the last part or batch in physical possession.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
Exceptions to the right of withdrawal
There is no right of withdrawal when purchasing goods that have been manufactured to your specifications or that have been given a distinct personal touch, such as clothes that are printed according to the customer's wishes.
You may lose your right of withdrawal, if you break the seal or packaging on energy bars, protein bars, energy powders, gels and the like.
How to use your right of withdrawal
You regret by giving us clear notice that you regret your purchase. You can either send us an email stating your regret to firstname.lastname@example.org or by giving us a call at tel.: +45 70 20 93 00.
You cannot cancel by refusing to receive the item or by failing to pick it up without giving notice that you cancel.
You may use the statutory standard cancellation form, which is reproduced and placed at the end of these terms and conditions, but it is not mandatory.
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.
Returning the item and the returning costs
If you regret your purchase of an item, you must send or deliver the item to Bikable, Industrivej 5, DK-9575 Terndrup without any undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days. For the return of all goods that can be returned by regular post, you as the customer must pay the return shipping yourself. You can do this by contacting our customer service here.
Items such as bicycles, work stands, bike racks, trailers and similar larger items cannot be returned by ordinary post. The costs for returning the goods are expected to amount to around DKK 500 at most.
Refunding of your money in case of cancellation
When you cancel, we will refund all payments received from you relating to the order or parts of the order that you have chosen to cancel, including any relevant delivery charges. However, this does not apply to extra costs when you have chosen a delivery method that is more expensive than the cheapest form of delivery that we offer.
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the amount until we have gotten back the goods, or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
Condition of the item and the packaging upon return
You are only liable for a possible deterioration in the value of an item which is due to handling of the item other than what is necessary to establish the nature, characteristics and way of functioning. You may examine and try the item in the same way as you can and would in a physical store.
You must return the item in the original packaging. The packaging must be opened but not broken. If the packaging is missing or damaged, this may constitute a decrease in value for which you are liable.
You should also ensure that the item is securely wrapped when you return it. You hold the risk for the package/goods yourself until we receive them. Therefore, save the postal receipt as well as any track and trace number.
Right of return
When you shop at Bikable.com, you have a 365-day right of return. The right of return is conditional on the item being returned to us unused, in unbroken packaging and in undamaged condition. You pay for the return yourself. The right of return does not change your statutory right to cancel the purchase, which is described above. The right of return runs from the expiry of the right of withdrawal. If you want to return an item please contact our customer service here.
The Purchase Act applies if you buy a product, a digital service or a digital service, and there is a defect in the purchased item. A defect is, for example, a material or manufacturing defect or incorrect information about what you have purchased. In contrast, e.g. normal wear and tear or self-inflicted damage is not a defect.
You can make a complaint about defects in the product or service for up to 2 years from the time of delivery. You can complain by contacting our customer service on telephone number +45 70 20 93 00 or at email@example.com. If you want to complain about an item, you must contact us within a reasonable time after you have discovered the error. If it is a question of shipping damage, we ask you to inform us as soon as possible. If you contact us within 2 months of discovering the error, your complaint will always be timely. If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, keep your receipt.
We ask you to state in as much detail as possible what the problem is, and possibly submit pictures of the error. If we need to examine the item, it must be sent to us:
The item must be sent in proper packaging.
If we cannot agree on what you are entitled to, you have the following complaint options:
A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, DK-8800 Viborg via the Complaint Portal for Nævnenes Hus. The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.
As a rule, it is a prerequisite for making a complaint that the product or service you want to complain about has costed at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. You must pay a fee to have the complaint processed.
The EU Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must state our email address: firstname.lastname@example.org.
Gift cards for Bikable.com are valid for 3 years after the gift card is issued. Any residual value can be redeemed for up to one year after the gift card expires.
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Standard cancellation form
(this form is completed and returned only if the right of withdrawal is present)
- For Bikable (VAT no.: DK35252002), Industrivej 5, DK-9575 Terndrup, email@example.com:
- *I/we hereby announce that *I/we wish to use the right of withdrawal in connection to *my/our purchase agreement for *the following goods/delivery of the following services: ______________________
- *Order date/reception date: _ _ - _ _ - _ _ _ _
- The customer’s first and last name: ______________________
- The customer’s address: Street name and house no.:_______________________________
- ZIP-code and city: ___________________________
- Customer’s signature: ______________________ (only if the content of the form is given on paper)
- Date _ _-_ _-_ _ _ _
*What is not relevant is crossed out
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